Returns | Warranty
OUR WARRANTY:
We are proud to provide a warranty on all of our pieces, so you can feel good about your purchase and know that we will help you take care of your jewelry for life. We stand by the integrity and longevity of our jewelry.
Fine jewelry in this context is considered to be any piece of jewelry made of solid gold (i.e. 14 kt, 18 kt, etc.) or platinum, and may or may not contain semi-precious/precious gemstones (i.e. opals, emeralds, sapphires, diamonds, etc.).
We will repair your jewelry whenever it needs repairing for as long as you own it. All manufacturing defects that require repair work is free within the first year of ownership. After the first year, we will charge a small labor fee and/or materials fee for your repair service, which only represents our cost. Average repair times are between 1 week and 3 weeks depending on the nature of your repair.
Our warranty does not include the replacement of lost center or feature stones that are valued over $300. We recommend you obtain insurance for your piece in the unlikely event of a center stone falling out or getting damaged.
Many of our pieces also feature one-of-a-kind stones, which are not reparable/replaceable.
Our warranty does not cover opals, pearls, or turquoise because of the unique & fragile qualities of these stones. We recommend specific care for these pieces because of the nature of these soft, porous materials. We recommend that you remove your pearl/turquoise/opal jewelry before you bathe, exercise, cook, clean, or use any chemicals or beauty products. Please see our care guide for more details. We will replace pearls/turquoise/opals for you at our cost.
Our warranty excludes coverage for wear and tear and/or negligence.
Clients are responsible for shipping costs (to and from our shop) for repairs. You may purchase a prepaid insured label through us for $85 for jewelry valued under $5K, and $125 for jewelry valued over $5K by filling out the form on our repair request page, or you can purchase your own label. Please contact us before you send your jewelry back on your own, so we can be sure it arrives safely. We highly recommend that you insure your package—we are not responsible for items that get lost in the mail that we did not create a label for.We typically cannot repair or resize jewelry if shipped outside of the US. If you are outside of the US you are responsible for import fees and customs charges in addition to shipping costs. Please check with your local customs office about any fees that may be associated with shipping us back your piece for repair, as well as its return to you.
Remember, fine jewelry is made from natural materials with their own properties. If you wear jewelry daily, especially on your hands which get a lot of action, wear and tear is normal. Our jewelry specialists will evaluate your piece upon receipt. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service prior to performing any service. If pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs may incur a greater cost.
We prefer if you send your piece to us for repairs, rather than getting repairs done locally, because we’re the most familiar with each design, and our jewelers are specially trained to work with our intricate pieces.
Any repairs or work of any kind on any of our items not done by King + Curated will void the warranty.
If your King + Curated piece needs repair, please fill out the form below. Our skilled repair specialist will assist you and stay in open communication with you about the work that’s needed and any associated costs. You will be responsible for shipping and insuring your ring.
You can also find tips on jewelry care here.
Cancelling an Order: If you wish to cancel an order, please contact us within 6 hours of placing it. Kindly note that custom-made pieces cannot be cancelled once production has begun. Ready-to-ship items are typically processed on the same day the order is received.
Repairs or Ring Re-Sizing: For any repairs or ring re-sizing, please reach out to us at team@kingandcurated.com. We are here to assist you with your jewelry needs.
Returns: Our return policy applies only to domestic returns and exchanges; we do not accept international returns or exchanges. The policy is valid for 7 days from the date of purchase. To be eligible for a return, the item must be unused and in its original packaging. Please be aware that all fine jewelry is considered final sale and is not eligible for return. Other non-returnable items include gift cards and sale items. A receipt or proof of purchase is required for a return. Personalized pieces are not eligible for return or exchange unless an error was made by our company. Shipping costs for returning items are not covered unless the item is defective or King + Curated made a mistake. All refunds will be issued at the original cost minus a 20% restocking fee. King + Curated reserves the right to deny credit if the returned merchandise does not meet the return policy requirements. Refunds are only applicable to regularly priced items.
Exchanges: We replace items only if they are defective or damaged. Please contact us at team@kingandcurated.com to confirm the exchange and send the item to the specified address.
Gifts: If an item was marked as a gift, a gift credit will be issued for the return value. If the item was not marked as a gift, the refund will be issued to the gift giver.
Shipping: Fine jewelry packages will be shipped with a signature required and will be fully insured. Regardless of the shipping carrier, King + Curated is not responsible for any lost or stolen packages. Non-fine jewelry items (such as those made of sterling silver, brass, gold vermeil, gold-filled, etc.) will be sent without a signature required.