Returns | Warranty
CANCELLING AN ORDER:
- Contact the company within 6 hours of placing the order to cancel it.
- Custom-made pieces cannot be cancelled once production has started.
- Shipping is usually done very quickly.
REPAIRS OR RING RE-SIZING:
- Contact the company for repairs or ring re-sizing at firstname.lastname@example.org.
WARRANTY ON ENGAGEMENT RINGS + WEDDING BANDS:
- Lifetime guarantee on wedding and engagement rings.
- Contact the company at email@example.com or (845) 440-3368 (during normal business hours) for any issues.
- The warranty excludes coverage for wear and tear and/or negligence.
- Manufacturing defects are covered for the first year.
- Any repairs or work not done by the company or the designers they carry will void the warranty.
- Domestic returns/exchanges only. No international returns/exchanges.
- Policy lasts 7 days from the date of purchase.
- To be eligible for a return, the item must be unused and in the original packaging.
- Fine Jewelry is final sale items and not eligible for return.
- Additional non-returnable items include gift cards and sale items.
- A receipt or proof of purchase is required for a return.
- Personalized pieces are not eligible for return/exchange unless the company made an error.
- Shipping costs for returning items are not covered unless the item is defective or the company made a mistake.
- All refunds are issued the original cost minus a 20% restocking fee.
- The company may deny credit if the merchandise returned does not meet their return policy requirements.
- Refunds are only applicable to regular priced items.
- The company only replaces items if they are defective or damaged.
- Contact the company at firstname.lastname@example.org to confirm the exchange and send the item to the specified address.
- If the item was marked as a gift, a gift credit will be issued for the return value.
- If the item wasn't marked as a gift, the refund will be issued to the gift giver.
- Fine Jewelry will be sent with signature required and fully insured.
- The company is not responsible for lost packages and cannot issue a refund for lost or damaged packages without a police report.
- Sterling silver will be sent with out signature required.
- The company is not responsible for missing packages.